Refund Policy

Returns & Refund Policy

 

1. Custom & Made-to-Order Items

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Due to the handcrafted, bespoke nature of our dried flower creations, we cannot accept returns, exchanges, or cancellations for change of mind once an order has been placed/accepted.

Please double-check all dimensions, color choices, and custom requests before completing your purchase.

 

2. Damaged or Faulty Items

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We take great care in packaging delicate dried flowers, but if your creation arrives damaged, faulty, or not as described:

• Please notify us within 48 hours of receipt at sonya@flowersforforever.co.uk.

   

• Include photos showing the damage or issue along with your order number.

   

• If verified, we will happily provide a free repair, replacement, or full refund.

   

3. Standard Stock Items 

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For standard, non-customised items, you have 14 days from delivery to notify us if you wish to cancel your order. The item must be returned unused and in its original condition at the buyer's expense.

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Packaging Warning: Dried flowers naturally shed slightly during transit. Minor shedding is normal so please do not misinterpret standard transport wear as a defect.

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